FREE SHIPPING ON FITNESS COLLECTION WITHIN EUROPE

RETURNS EXCHANGES AND REFUNDS

RETURNS EXCHANGES AND REFUNDS

How do I return?

  • Simply fill in the attached form and return it to us within 7 days

What items are returnable?

Cover Face Masks cannot be returned

You can return your anything else within 7 days of receipt of your shipment.

  • They must be in original condition
  • Clothing must be unwashed and unworn
  • In the original packaging

Free gifts or promotional items are not returnable!

Return shipping expenses are at customer's cost. yesiam.shop does not provide prepaid shipping labels.

The customer will be responsible for his return and for its content until receipt by our warehouse. yesiam.shop is not responsible for lost / damaged / not received shipments by couriers chosen by customers.

If you have received an incorrect or defective item, contact info@yesiam.shop within 3 days of receiving the order to agree on the return / exchange procedure.

Are there any charges for return?

  • Original shipping charges are non-refundable
  • You are responsible for the charges of the return shipping 

How soon will I get my refund?

  • Once the return has been received and inspected, we will send you an email to inform you of the status of your request. This usually take 1-3 working days from the delivery date.

  • If you are approved, then your refund will be processed, and a credit will automatically be applied with the original method of payment, within 14 working days.

How soon will I get my exchange?

  • Once the return has been received and inspected, we will send you an email to inform you of the status of your request. This usually takes 1-3 working days from the delivery date.

  • If you are approved it will take 4-6 working days to receive the exchange